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Telehealth in San Antonio, TX

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Get the care you need
when you need it.
Your Health is Our First Priority.

Treatment Areas

With a background in urgent care, we can provide treatment and consultation for a wide range of health issues. Some of our most common services include:

Hear From Our Patients
Real Reviews for virtual appointments with DW Health First

Dr. Derek Wrzesinski had an awesome bedside manner. Listened to my concerns. Thank you!

Very caring and professional and actually listens to what’s needed and preferences

Was very nice, cared about what I needed, it was a short visit but more than covered everything I needed.

On time and very personable.

Very polite answers all your questions and concerns 100% satisfied.

Awesome!!!!

The doctor was very kind and polite. He was more than happy to help me and my son.

Derek was very friendly and easy to work with. He is very knowledgeable in medicine and will visit with him again in the future if I have other medical needs.

Frequently Asked Questions

Not sure how to get started with our telehealth services?
Find answers to common questions about DW Health First.

  • Understanding Telehealth

    Telehealth refers to the delivery of healthcare services through digital communication technologies, allowing patients to access medical care without needing to visit a healthcare facility physically. It's a convenient, secure, and efficient method for receiving medical attention, ensuring that patient privacy is protected.

    Key Features of Telehealth

    • Virtual Consultations: Patients can connect with healthcare professionals through video calls, secure messaging, or phone calls, making it easier for individuals to keep in touch with their doctors, therapists, or specialists.
    • Accessibility and Convenience: Telehealth eliminates travel time, making healthcare more accessible to those in remote areas or with mobility challenges. Patients can receive care from the comfort of their homes, thereby reducing the stress and time associated with traditional in-person visits.
    • Wide Range of Services: Many healthcare services can be extended through telehealth, including routine check-ups, prescription management, therapy sessions, and even certain types of specialty consultations.

    By bridging geographical gaps and saving time, telehealth has transformed how healthcare is accessed and delivered, emphasizing the role of technology in expanding healthcare horizons.


  • A telemedicine visit is as simple as clicking the link to schedule an appointment and selecting a time and date. Instead of going to your doctor's office and having to wait (sometimes hours), you can schedule an appointment at the time you want and wait in the comfort of your own home or wherever you are, as long as you have a good internet connection.
    But what happens once you’re logged in? Here’s how telehealth works in more detail:

      • Two-way, high-definition video: Engage in a face-to-face meeting with your provider via videoconferencing, just like being in the doctor’s office without leaving your couch.
      • Digital patient registration: Before your first virtual visit, easily register online. Submit your symptoms, allergies, medications, and medical history, making check-in a breeze.
      • Prescription management: Your doctor can manage your prescriptions electronically, sending them directly to your preferred pharmacy, saving you a trip.
      • Secure online payment: Telehealth platforms ensure that your payment is processed securely online, offering peace of mind.
      • Chat and photo-sharing capabilities: Communicate with your doctor through messaging and share photos of symptoms when necessary. This two-way street ensures clarity and thorough understanding.
      • HIPAA compliant: Rest assured, your medical information is protected. Telehealth interactions are secure, with access limited to authorized users only.

    By integrating these features, telemedicine offers a seamless healthcare experience, allowing you to receive quality care without the hassle of traditional office visits.

  • Get the care you need
    when you need it.

    Your Health is Our First Priority.

    • Fast, Easy Scheduling
    • Simple Registration
    • Convenient Appointment Times
    • Get care from Anywhere

    With telehealth, you can enjoy the benefits of high-quality healthcare right from the comfort of your home. Imagine connecting with your doctor through a secure video call, discussing your health concerns, and receiving a prescription without stepping outside your door. This convenience is unmatched, especially if distance separates you from your primary care physician or specialist.

    Telehealth eliminates the need for travel, saving you time and energy, while still ensuring you receive the medical attention you deserve. Whether you're managing a chronic condition or need a prescription refill, telehealth makes it possible to stay on top of your health effortlessly.

    Experience healthcare that's not only accessible but also adaptable to your lifestyle.

  • You can use a computer, tablet or cell phone with a camera and internet connection.

  • Click here to directed to the scheduling page. In the upper left corner of the page under "Patient type" select existing or new. Lastly, select your reason for visiting. Once those two fields are selected you will be able to see the available schedule. You can choose an appointment today or in the future by utilizing the calendar. Once the visit has been scheduled you will receive a text on your phone with a link to join the appointment. 

  • Call us at 682-231-8656 or email us for assistance with setting up an appointment!

  • Yes, we can order any labs that a brick and mortar family practice can order.


  • DW Health First is a Fee For Service (FFS) medical practice and does not accept medical insurance. We find the FFS model to be less complicated than utilizing medical insurance and gives the patient a clearly defined price for the medical services rendered with no surprise medical bills down the road.

  • Due to the increased government restrictions and safety issues regarding certain medications (hydrocodone, ambien, xanax), DW Health First does not prescribe controlled substances.  We know, due to certain problems a patient may have, these medications may be warranted. In such a case we will refer to pain management.

  • Here at DW Health First, we believe in providing the best and most excellent care possible whenever and wherever you decide. Schedule an appointment to get started!

  • If a medical emergency arises while you're engaged in a telehealth session, your immediate steps must prioritize urgent, in-person care. Here's what you should do:

    1. Assess the Situation Quickly: Determine if the symptoms are severe or life-threatening. Look for signs like difficulty breathing, chest pain, severe bleeding, or loss of consciousness.
    2. Seek Immediate Assistance: Contact emergency services right away. In most regions, dialing 911 will connect you to an emergency operator who can dispatch help promptly.
    3. Visit the Nearest Facility: Proceed to your nearest urgent care facility or hospital emergency department without delay. These centers are equipped to handle acute medical situations and provide the necessary treatment only available in-person.
    4. Inform Your Telehealth Provider: If possible, inform your telehealth provider of the situation. They may be able to provide relevant medical history to the emergency team upon request.
    5. Prepare for Transport: If someone else is available, have them drive you to the facility. If alone, wait for an ambulance to ensure safe and appropriate transport.

    Remember, telehealth is an excellent tool for non-emergency medical consultations, but in emergencies, direct physical care is irreplaceable. Stay calm, make swift decisions, and prioritize your health by getting urgent help as soon as possible.

  • Telehealth services are designed with stringent measures to safeguard your medical records and personal health data, aligning closely with HIPAA regulations. Here's how telehealth platforms ensure compliance and privacy:

    • Secure Technology: They utilize state-of-the-art encryption to protect all communication, ensuring that patient consultations and data remain confidential during transmission.
    • Access Control: Only authorized healthcare professionals can access your telehealth sessions. Strict authentication processes are in place to verify identities and limit access to sensitive information.
    • Data Storage Policies: Personal health information is stored securely. Telehealth providers implement robust data protection measures, ensuring that records are accessed and shared strictly in accordance with privacy laws.
    • Regular Audits: These platforms often undergo routine security checks and audits to ensure that their systems comply with HIPAA standards at all times.

    By implementing these comprehensive security features, telehealth services effectively maintain the privacy and confidentiality of your health information.

  • When it comes to telehealth services, insurance coverage can vary significantly:

    • Insurance Company Policies: Some insurance companies cover telehealth services, while others do not. It's crucial to check with your provider to determine your specific coverage.
    • State Requirements: In certain states, insurance companies are required to reimburse telehealth services at the same rate as in-person appointments. This can affect what you pay out-of-pocket.
    • Medicaid: Most states include telehealth coverage under Medicaid, providing options for those who qualify.
    • Medicare: As of March 6, 2020, Medicare temporarily covers telehealth services across the United States due to the COVID-19 crisis. However, this coverage may not be permanent, so it's important to stay informed about any changes.

    In summary, while DW Health First does not accept insurance, understanding the landscape of telehealth coverage can help you make informed decisions about your healthcare needs.



  • Our doctors manage your medications and send prescriptions electronically to your preferred pharmacy. This streamlined process ensures that you receive necessary medications quickly and efficiently, without the need for physical paperwork. The electronic transfer is secure and reliable, fitting seamlessly into your telehealth experience and maintaining the highest standard of convenience and care.

We're here to help!
Ready to experience San Antonio telemedicine at its best?
Book an appointment today!