Privacy Policy
DW Health First (“DW Health First,” “we,” “our,” or “us”) provides telemedicine services across Texas, Utah, and other licensed states. We are committed to protecting your privacy and safeguarding your personal and health information.
1) Information We Collect
Personal Information
Name, date of birth, contact details, account credentials, and billing details.
Health Information (PHI)
Medical history, visit notes, lab results, diagnoses, treatment plans, and prescriptions collected for care delivery.
Technical Information
Device/browser type, IP address, pages viewed, and usage data collected via cookies or analytics.
Payment Information
Processed securely by third-party processors; we do not store full card numbers on our servers.
2) How We Use Information
- Provide telemedicine consultations, treatment, and prescriptions.
- Process payments and membership billing; manage appointments and follow-ups.
- Coordinate care with pharmacies, labs, and other healthcare providers.
- Comply with legal, licensing, and HIPAA obligations.
- Improve our services and website performance.
- Send service updates, appointment reminders, and (with your consent where required) marketing communications.
4) How We Protect Information
- Administrative, technical, and physical safeguards aligned with HIPAA Security Rule.
- Encryption in transit and at rest where applicable.
- Access limited to authorized personnel based on role and necessity.
- Ongoing security reviews and vendor due diligence.
5) Your Rights
Subject to applicable law, you may:
- Request access to or copies of your medical records.
- Request corrections of inaccurate information.
- Request restrictions on certain uses or disclosures, where feasible.
- Opt out of marketing emails at any time (service/transactional emails may still be sent).
To exercise rights, contact us at [email protected].
7) State-Specific Disclosures
- Texas: Services provided under DW Health First PLLC (physician-owned).
- Utah: Services provided under You First Telemed PLLC (PA-owned).
- Other States: Services will be provided in compliance with local telemedicine laws and licensing rules.
8) Third-Party Pharmacy Disclosure
Prescriptions are dispensed through FDA-registered 503a/503b compounding pharmacies or licensed retail pharmacies. Medication availability may vary by state and clinical appropriateness.
9) Children’s Privacy
We do not knowingly collect information from children under 18 without verified parental or guardian consent. If you believe a child has provided information to us, contact us to request deletion.
10) Changes to This Policy
We may update this Privacy Policy periodically. The “Effective date” will reflect the latest changes. Material changes will be communicated by posting an updated policy on this page.
11) Contact Us
DW Health First LLCTexas | Utah | Multi-State Telemedicine
Address: Virtual Office - No in-person care at this address
Fort Worth, TX 76135
Phone: (682) 321-8656
Email: [email protected]
